Looking at callfire.com’s model today. I think I’ll be writing code using their api this weekend. I’m wondering how well they can service the midnight-6am timeslot with their work-at-home call center attendants. Maybe they use the UK for that time slot? I will check when I talk to their rep tomorrow. The api looks rich and $2-4/hour per attendant is somewhat cost-effective for my uses. I’d like to look at that breakdown in detail later….in terms of whether they mean $2 for an hour of availability or $2 for an attendant on the line for 60 minutes. I would have to guess the former as the latter does not add up unless they use india. As far as the api, I can integrate that into our call back processor to provide some more value added services that I otherwise would have had to code separately on Asterisk. This makes callfire.com an interesting platform play. What stands out with them is their documentation and sample code. That is really what a platform play should provide to its core evangelists. So take note…even if you aren’t doing anything with voice technology!
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